Ordering
Website orders and purchase orders are reviewed for price, box quantity, availability, VAT and credit. The automatic email confirms receipt only. A binding delivery commitment follows in our written order confirmation.
Prices and VAT
All displayed prices are per piece and exclude VAT unless stated otherwise. Full manufacturer boxes may be mandatory. Cross-border 0% VAT is conditional on a valid VAT number and transport evidence.
Payment
Standard payment term is 30 calendar days from invoice date, subject to credit approval. We may request advance payment or a deposit. Pay in EUR to the bank account stated on the invoice and quote the invoice number.
Shipping
Shipping charges are shown in the cart or order confirmation. Current standard website shipping is EUR 25 below EUR 500 product subtotal and free from EUR 500, excluding VAT. Different freight may apply to pallets, exceptional dimensions, islands or non-EU destinations and will be confirmed before acceptance.
Lead times
Lead times are estimates until confirmed in writing. We may make partial deliveries after consultation. Tracking is supplied where available.
Inspection
Check packages and quantities on arrival. Record visible carrier damage immediately and report visible shortages or defects within 5 working days.
Returns
B2B returns require prior written approval and an RMA number. Do not return goods before receiving instructions. Custom, specially sourced, configured, opened electrical and non-stock products are normally non-returnable.
Contact
E-mail: quotes@connectorroute.com.